Identity theft

This isn’t my account

If you have heard from us about an agreement you never made, this page is for you. You cannot log in to it, because it is not yours — so nothing here asks you to log in.

Write to us with the subject tag on it. A person reads it and you get a case number in writing within 1 business day. From that moment the account is a disputed record, not a debt with your name on it.

Email: support@dollarloanz.com
Subject tag: NOT MY ACCOUNT
Phone: (833) 404-5626

A form on this page

A no-login form on this page that opens the case and gives you a reference number on the screen is planned and not yet built. Until it is, the route is the email below with the subject tag on it, which a person reads, and you get the case number back in writing.

From the moment you tell us

What we stop, and what we do not do

We do not pursue you for a balance on an account you have told us is not yours.
From the moment you tell us, the account is a disputed record, not a debt with your name on it. Nobody from this company asks you to pay it while it is being looked at.
We do not report a disputed account as yours to any consumer reporting agency while it is under investigation.
The law obliges a furnisher to stop once it has an identity theft report. We do not wait for the report to stop.
Nothing is done with the vehicle on a disputed account without writing to you first.
If the agreement was taken in your name, the vehicle on it may be yours too, or may be nobody’s that we can find. Either way, a decision about it is not made quietly.
One named person, and a case number, in writing.
You should never have to tell this story to a new voice.

What helps

What we ask for

None of it is a condition of being listened to. The report is worth making even if you never send it to us.

Your name and a way to reach you
So the case has a living person on it, and so we can tell you what we found.
What you know about the account
A reference number from a letter, a text, a bank entry, a call — anything that tells us which record you mean. If you have nothing, say so; we will look by name.
An identity theft report, if you have one
The federal one is free to make. It is the document the credit-reporting law attaches its protections to, which is why it is worth making even if you never send it to anyone else.
identitytheft.gov(opens in a new tab)
A copy of your ID
Only so we can be sure we are talking to you and not to the person who opened the account. A photograph from your phone is fine.

IdentityTheft.gov

The Federal Trade Commission’s identity-theft service. It makes the report, and a recovery plan, for free. It is not ours and we get nothing from it.

identitytheft.gov(opens in a new tab)

The law

What the credit-reporting law provides

Two points. One is about us; the other is about the agency that holds your file, and the request for it goes to them.

What a furnisher must do once it has an identity theft report

Once a furnisher has received an identity theft report from you about information it furnished, the Act provides that it may not furnish that information to a consumer reporting agency unless it later knows, or you tell it, that the information is correct.

Authority: Fair Credit Reporting Act(opens in a new tab) — 15 U.S.C. § 1681s-2(a)(6) (counsel to confirm)

Citation not yet confirmed by counselSource last read 2026-09-15.

The block a consumer reporting agency applies

The Act provides that a consumer reporting agency blocks information you identify as resulting from identity theft, within a short statutory period after it receives proof of your identity, an identity theft report, the identification of the information, and your statement that it does not relate to a transaction of yours. That duty sits on the agency, and the request goes to them, not to us — we are named here so you know we are not the route for it.

Authority: Fair Credit Reporting Act(opens in a new tab) — 15 U.S.C. § 1681c-2 (counsel to confirm)

Citation not yet confirmed by counselSource last read 2026-09-15.

“Not yet confirmed by counsel” means the section was read on a public copy of the statute on the date shown, and counsel has not yet confirmed the pin-cite or how it applies to this product. We publish the point with that label rather than either hiding it or quoting it as settled law.

We have not published which consumer reporting agencies this product is furnished to, and this page does not guess. The whole position, and the direct-dispute route on a statutory clock, is on the credit reporting page.

A different problem

If somebody is pretending to be us

Impersonation is a different page

If you were contacted by somebody claiming to be us — a call, a text, a link — the list of things we will never ask for, and how to check it is really us, is on the fraud and scams page.

If we get it wrong

The complaint ladder

Rung 1 of 3
Tell us
Handled by the servicing team
Write it down once, here. You get a case number on the screen and a copy by email, and it is tracked from that moment whether or not anyone answers the phone. Most things end at this rung, usually because they were a misunderstanding about a date or a figure.
5 business daysa named person replies to your complaintOur commitment
Start a complaint
Rung 2 of 3
Escalate it inside the company
Handled by the compliance officer
Not happy with the answer? Say so on the case and it moves to a review by someone who was not involved the first time. You do not have to re-explain anything — the whole history moves with it. You will be told what the reviewer decided and why, in writing.
15 business daysthe escalation review closesOur commitment
See your open cases
Rung 3 of 3
Go over our heads
Handled by the regulator, and the federal consumer bureau
You never have to finish with us first, and using this rung costs you nothing and changes nothing about how we treat your agreement. The Texas Office of Consumer Credit Commissioner examines credit access businesses and takes complaints about us directly. The federal Consumer Financial Protection Bureau takes them too. Texas credit access business registration: not yet issued.
Complain to the Office of Consumer Credit Commissioner(opens in a new tab)Complain to the CFPB(opens in a new tab)
A federal agency. Nothing to do with us, which is the point.

This wording was last reviewed on 2026-09-15. It moves when the wording moves, and never before.

Who you are dealing with, and what it costs

Dollar Loans LLCCredit Access Business: Arranges the funding and charges the Credit Access Business fee, worked out on the amount advanced for each month the agreement runs.
S2 Funding LLCLender of record: Advances the funds and charges interest on the amount advanced, for the whole term. That interest is S2 Funding LLC's part only, and it is not the total cost of credit.

Registration status

Texas credit access business registration: not yet issued

Check our registration status with the Office of Consumer Credit Commissioner

Regulator

Office of Consumer Credit Commissioner
2601 North Lamar Boulevard, Austin, TX 78705

Consumer helpline (800) 538-1579

Fee structure: An arranging fee for each month the agreement runs, charged by Dollar Loans LLC, plus interest for the whole term, charged by S2 Funding LLC, both worked out on the amount advanced. Each is shown in dollars before you sign.
Annual percentage rate: The annual percentage rate counts our fee and S2 Funding LLC's interest as one yearly figure, worked out by the actuarial method Regulation Z sets out. Until our way of calculating it has been checked, this site prints the dollar figures and leaves the rate out. S2 Funding LLC's interest on its own is not the cost of this agreement.
Your right to cancel: You may cancel by midnight of the third calendar day after you sign, at no cost. You return the amount advanced and owe nothing further.
Paying early: There is no prepayment penalty.

$2,000 to $50,000. The amount depends on the vehicle and your application. Full fee schedule at /occc. These disclosures are effective September 14, 2026.