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Printed from dollarloanz.com/security/fraud. Dollar Loans LLC d/b/a Dollar Loanz.
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Security
Title funding is one of the most impersonated things in consumer finance, and a person who has just been told they owe money is exactly who a scammer calls. Here is the list you can hang up on, and the two ways to check.
Read this list once. Every line on it is also a description of how somebody would pretend to be us — so if any of it happens to you, it is not us, and you can put the phone down.
We will never ask you for your online banking password.
We never need it. Anyone asking for it is not us.
We will never ask you to pay a fee before you are funded.
Advance-fee demands are the most common title funding scam there is. Our fee is charged on the agreement, after the money reaches you, and it is on screen before you sign.
We will never phone you and ask you to read back a one-time code.
That code is how somebody else gets into your account. We send it to you; we never ask for it back.
Nobody working for us will ask you to drop off the car or hand over your keys.
If someone does, it isn’t us. Tell us: write to us at support@dollarloanz.com or from the Contact page, and we confirm in writing within one business day that we got it. You can also call (833) 404-5626. We haven’t published opening hours yet, so a call may not be answered. You keep the vehicle and keep driving it while the agreement is in place. If the payments aren’t made as the agreement says, the vehicle can be repossessed.
We will never run a credit check just to show you a price.
The calculator asks for two numbers and shows the cost of that example. It does not ask who you are, and it is not an offer.
We will never text or email you a link and ask you to log in through it.
If you get one, do not use it. Type dollarloanz.com into your browser yourself, or forward the message to support@dollarloanz.com and we will tell you whether it came from us.
We will never quote you a rate that leaves out half the price.
S2 Funding LLC's rate on its own is not the annual percentage rate of this agreement. The annual percentage rate counts our fee and S2 Funding LLC's interest, so it is the figure to compare.
Two ways to check
There are exactly three channels that are ours. Anything else is not.
Whoever called, hang up. Dial (833) 404-5626 yourself, from the number above and not from the one they gave you. If it was us, we will know what the call was about. If it was not, you have lost nothing.
Anything real about your agreement is in your account. Type dollarloanz.com into your browser, log in, and look. A message we sent is in your messages; a payment we asked for is on your schedule. If it is not there, it is not from us.
If you were contacted
An agreement you never made
If the problem is not a scammer but a real agreement taken in your name, that is identity theft, and it has its own page with its own protections: This isn’t my account.
Report it
To us, so we can warn other customers; to the regulator, because it examines credit access businesses and takes complaints about them; and to the FTC, because it tracks fraud nationally.
The Federal Trade Commission’s public fraud-reporting service. It is not ours and we get nothing from it. A report there is the one that reaches the people who can act across state lines.
Rung 1 of 3
Handled by the servicing team
Write it down once, here. You get a case number on the screen and a copy by email, and it is tracked from that moment whether or not anyone answers the phone. Most things end at this rung, usually because they were a misunderstanding about a date or a figure.
5 business daysa named person replies to your complaintOur commitment
Rung 2 of 3
Handled by the compliance officer
Not happy with the answer? Say so on the case and it moves to a review by someone who was not involved the first time. You do not have to re-explain anything — the whole history moves with it. You will be told what the reviewer decided and why, in writing.
15 business daysthe escalation review closesOur commitment
Rung 3 of 3
Handled by the regulator, and the federal consumer bureau
You never have to finish with us first, and using this rung costs you nothing and changes nothing about how we treat your agreement. The Texas Office of Consumer Credit Commissioner examines credit access businesses and takes complaints about us directly. The federal Consumer Financial Protection Bureau takes them too. Texas credit access business registration: not yet issued.
A federal agency. Nothing to do with us, which is the point.
This wording was last reviewed on . It moves when the wording moves, and never before.
Registration status
Texas credit access business registration: not yet issued
Check our registration status with the Office of Consumer Credit CommissionerRegulator
Office of Consumer Credit Commissioner
2601 North Lamar Boulevard, Austin, TX 78705
Consumer helpline (800) 538-1579
$2,000 to $50,000. The amount depends on the vehicle and your application. Full fee schedule at /occc. These disclosures are effective September 14, 2026.